Frequently asked questions

Onboarding takes about fifteen to twenty minutes, and most carriers see their first load offers within the first business hour.

Yes — an active MC authority, active insurance and current operating documents. We work on your behalf, under your MC.

Your MC and DOT information, a W-9, a certificate of insurance, and an NOA or voided check.

Yes. We know which brokers work with newer carriers and how to build that history from the first load.

Yes — one dispatcher who knows your lanes and preferences, with a capped book so you get real attention.

DAT, Truckstop, broker networks and direct freight relationships, worked continuously rather than checked occasionally.

Yes, directly with brokers, against what the lane is actually paying rather than what is first offered.

Dry van, reefer, flatbed, step deck, Conestoga, RGN and hotshot.

Yes, including permit coordination and route planning.

Dispatch is staffed 7am–5pm Central, seven days a week. Outside those hours we provide after-hours support for breakdowns and anything urgent on the road.

Better rates, better lanes, less deadhead and less downtime — plus accessorials like detention actually being claimed.

Invoicing, IFTA filing, payroll support, bookkeeping and trucking-specific financial support.

Yes — factoring documents, invoice submission and payment follow-up.

Payments go directly to you as the carrier. We handle the invoicing and paperwork; timing depends on your factoring company or payment method.

Dispatch invoices go out at the start of each week, Monday into Tuesday, covering the week just finished.

DOT compliance, DQ files, drug and alcohol programs, permits, DataQ challenges, safety monitoring and audit preparation.

Yes. We identify what is driving the score, dispute what is recorded incorrectly, and keep you compliant so it improves over time.

Truck and trailer breakdowns, roadside emergencies, tire issues, towing coordination and communication with the repair shop.

Yes. Breakdowns rarely happen at a convenient time, so this is covered outside normal dispatch hours.

Yes — we compare pricing and deal with the shop directly, because a stranded driver is the easiest person to overcharge.

Pricing depends on your equipment type, fleet size, operational needs and which services you use. We build a package per carrier rather than applying one rate to everyone — contact us for a consultation and a custom quote.

Three plans, each one flat monthly price for your whole company with unlimited users: Smart Haul Portal $39, Smart Haul Fleet $89 and Smart Haul Pro $149 a month, up to 25 trucks. See the plans side by side.